Service Desk Support Analyst-Intermediate Level

This role provides advanced technical and application support as an escalation point for entry-level specialists, resolving moderately complex issues to ensure business continuity. Operating within an ITIL-aligned framework, the position partners with technical groups and stakeholders to troubleshoot problems, improve service reliability, and deliver white-glove support to executive leadership. The role requires managing incidents through resolution and contributing to continual service improvement initiatives in a fast-paced operational environment.