Service Desk Support Analyst

This role maintains the stability and performance of core school partner and eligibility processing platforms by conducting system verifications, diagnosing complex anomalies, and ensuring functional integrity. The Service Desk Support Analyst serves as the primary escalation point for complex service desk issues, leading incident triage, root cause analysis, and managing critical client escalations. The position also involves generating system reports, executing data validations, and supporting system deployments and process optimization.