ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.
© All Rights Reserved. ApplyBlast.com
ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.
© All Rights Reserved. ApplyBlast.com
ASM Research
The Service Desk Support Specialist serves as the primary escalation point for Tier 2 technical and operational challenges, taking ownership of complex incidents requiring advanced troubleshooting beyond Tier 1 capabilities. This role involves diagnosing intricate platform, database, and system interface issues, utilizing enterprise-grade monitoring tools to analyze system performance and perform root-cause analysis. The specialist acts as a liaison between front-line support and engineering teams, translating technical resolutions into knowledge articles and providing real-time updates to stakeholders during high-priority incidents.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for ASM Research.
ASM Research didn’t post a salary, so this is our estimate from similar listings.
20% below the average for this role
Tier 2 Technical and Operational Incident Resolution Specialist
accenturefederalservices.com
Service Desk Tier 2-Bengaluru, KA
Diversified
Service Desk – Tier 2- India
Guggenheim Investments
Tier 2 – Technical Support Specialist
Ntegra
Service Desk – Tier 2
Guggenheim Investments
Sr Tech Svc Desk - Level 2
Unisys