Service Desk Technician III

The Service Desk Technician III serves as the senior escalation point for complex technical issues involving endpoints, applications, identity management, and connectivity. This role leads onsite PC deployments, hardware lifecycle initiatives, and technical projects across clinic locations. The position also involves supporting FreshService administration, coordinating change management activities, and leading major incident response efforts. Additionally, the role includes monitoring service desk performance metrics, mentoring team members, and participating in an on-call rotation for senior-level after-hours support.