Service Desk Technician

Arrive Logistics (2 months ago)

Guadalajara, JaliscoOnsiteFull TimeJunior$38,643 - $52,153 (estimated)Information Technology

About this role

The Service Desk Technician at Arrive Logistics is the primary point of contact for internal users needing technical assistance in the Guadalajara office. The role focuses on resolving frontline IT issues related to hardware, software, and connectivity, while coordinating with senior team members and vendors when necessary. The position operates within a growing transportation and technology company that emphasizes professional development and a collaborative, casual work environment. The technician contributes to maintaining a positive user experience by ensuring timely and effective support.

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Required Skills

Troubleshooting Guides
Ticket Resolution
Technical Support
Workstation Support
System Setup
Email Support
Desktop Software Support
Printer Troubleshooting
Network Connectivity
Customer Service

+10 more

Qualifications

High School Diploma
GED

About Arrive Logistics

arrivelogistics.com

Arrive Logistics is a U.S.-based, technology-enabled freight brokerage and logistics provider that connects shippers and carriers across truckload, dedicated, and intermodal services. Positioning itself as one of the nation’s fastest-growing brokerages, it emphasizes reliable capacity, real-time visibility, and hands-on customer service to move freight efficiently. Arrive offers solutions for companies that need to ship or haul — from load matching and dedicated fleets to analytics and supply-chain support. Their tagline, “We Deliver, So You Can,” reflects a focus on execution and scale for commercial shippers and carrier partners.