Service Desk Level 1 Analyst (Remote) -Mexico
DYOPATH(1 month ago)
About this role
The Service Desk Level 1 Analyst at DYOPATH is an entry-level IT role supporting Mexico-based users as part of the company's service desk team. The position is remote and emphasizes strong customer service, professional development, and career growth within an award-winning IT culture. It offers benefits and training opportunities to help employees advance their skills and certifications.
Required Skills
- Phone Support
- Email Support
- Chat Support
- Desktop Support
- Laptop Support
- Printer Support
- Mobile Support
- Software Support
- Network Troubleshooting
- Ticketing
+8 more
Qualifications
- High School Diploma
- Associate Degree
- Bachelor's Degree
- HDI Support Center Analyst (HDI-SCA)
- ITIL Foundation
- Microsoft 365 Certified: Fundamentals
About DYOPATH
dyopath.comSucuri is a website security company that provides cloud-based protection and remediation services for websites and web applications. Its core offerings include a website firewall (WAF), DDoS mitigation, malware detection and removal, continuous security monitoring, and a performance-oriented CDN. Sucuri targets small-to-medium businesses, agencies, and hosting providers with managed incident response, cleanup services, and an easy-to-use support portal. The platform integrates with popular CMSs (WordPress, Joomla, Drupal) and emphasizes fast remediation and ongoing site hardening.
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