Service Level Analyst
Abarca Health(1 month ago)
About this role
The Service Level Analyst on Abarca’s Operational Performance team helps ensure the organization meets its contractual service commitments by monitoring and reporting on service level agreements. The role supports cross-functional collaboration, provides insights to leadership forums, and contributes to continuous service improvement and governance processes.
Required Skills
- SLA Monitoring
- Data Analysis
- Reporting
- Gap Analysis
- Project Planning
- Vendor Management
- Excel Reporting
- SQL Queries
- Power BI
- Process Audits
+2 more
Qualifications
- Bachelor's Degree in Business Administration or Science
- Master's Degree in Business Administration or Science
- US Citizenship
About Abarca Health
abarcahealth.comAbarca Health is a technology-driven pharmacy benefit manager (PBM) that delivers innovative PBM solutions to health plans, employers, and public programs. The company combines advanced analytics, clinical programs, and modern technology to manage drug spend, optimize formularies, and improve patient outcomes. Abarca emphasizes transparency, flexible contracting models, and member-centric services, including specialty drug management and patient support. Its offerings are positioned to reduce costs while streamlining pharmacy benefit operations for payers and providers.