Service Management Specialist (Major Incident Coordinator)

Geotab(13 days ago)

HybridFull TimeSenior$110,283 - $148,370 (estimated)Information Technology

About this role

The Service Management Specialist at Geotab is an experienced IT professional within the company's IT organization supporting its IoT and connected transportation platforms. The role centers on ensuring IT service excellence and continual improvement across enterprise services while working within a global, fast-paced company. The position offers career development opportunities and operates in a flexible hybrid work environment.

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Required Skills

Incident Management
Problem Management
Change Management
Transition Management
Service Reporting
ITSM Tools
ServiceNow
Jira
Automation Tools
Scripting Languages

+11 more

Qualifications

Post-Secondary Degree in Computer Science or Information Systems
ITIL Foundation (V3 or V4)
CISM (Preferred)
CISSP (Preferred)

About Geotab

geotab.com

Geotab is a global telematics and fleet management company that provides a single platform for GPS tracking and total fleet optimization. Combining vehicle-mounted telematics hardware with cloud-based software, it delivers real-time location, vehicle diagnostics, driver safety and compliance tools, plus analytics for fuel, route and maintenance optimization. Thousands of fleets worldwide use Geotab’s data-driven insights, APIs and partner marketplace to automate operations, improve efficiency and support initiatives like electrification and sustainability.