Service Operations Specialist
Lumos(1 month ago)
About this role
The Service Operations Specialist is an onsite technical role focused on ensuring reliable delivery and performance of fiber optic services to residential and business customers. This position acts as a field representative collaborating closely with the Service Operations Center and engineering teams to support network reliability, service quality, and customer satisfaction. The role supports continuous improvement and development of operations staff.
Required Skills
- Fiber Installation
- OTDR
- Fiber Characterization
- GPON
- ONT Removal
- CPE Troubleshooting
- Router Configuration
- Switch Configuration
- DSL Equipment
- Cross-Connects
+13 more
Qualifications
- High School Diploma or Equivalent
- Valid Driver's License
About Lumos
lumos.comLumos builds the Autonomous Identity Platform — a cloud‑first identity governance and access management solution that discovers and governs access across SaaS apps to eliminate sprawl and "identity fatigue." The platform leverages agentic and LLM-based AI (Albus) to automate joiner/mover/leaver lifecycle flows, self‑service app requests, access reviews, AI role‑mining, identity analytics and SaaS management from a single console. Founded in 2020 and used by customers including Prosper Marketplace and Mars, Lumos aims to reduce help‑desk tickets, tighten least‑privilege controls, accelerate provisioning, and cut SaaS spend while improving security and compliance.