Support Engineer (PST)

Lumos(4 days ago)

RemoteFull TimeMedior$85,000 - $115,000Support

About this role

Lumos is a fast-growing startup building an enterprise-grade AppStore and access management platform. As a Support Engineer (PST) you will be one of the first hires building the support organization, partnering with Solutions Engineering and Customer Success to ensure customers get timely help and to shape support processes. The role reports to the Support Engineering Lead and contributes to the company’s growth by enabling scalable, high-quality customer interactions.

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Required Skills

Troubleshooting
Customer Support
Enablement
Process Development
Product Expertise
Communication
Incident Triage

About Lumos

lumos.com

Lumos builds the Autonomous Identity Platform — a cloud‑first identity governance and access management solution that discovers and governs access across SaaS apps to eliminate sprawl and "identity fatigue." The platform leverages agentic and LLM-based AI (Albus) to automate joiner/mover/leaver lifecycle flows, self‑service app requests, access reviews, AI role‑mining, identity analytics and SaaS management from a single console. Founded in 2020 and used by customers including Prosper Marketplace and Mars, Lumos aims to reduce help‑desk tickets, tighten least‑privilege controls, accelerate provisioning, and cut SaaS spend while improving security and compliance.