Service Request Analyst - AU Citizen
Accenture Federal Services(19 days ago)
About this role
This role involves managing service request and catalog processes within an organization, ensuring alignment with ITIL standards, and improving service efficiency. The job focuses on maintaining accuracy, compliance, and enhancing service offerings for better usability and performance.
Required Skills
- ITIL
- ServiceNow
- Service Management
- Process Improvement
- Audit
- Dashboarding
- Technical Translation
- IT Service Management
About Accenture Federal Services
accenture.comAccenture is a global professional services firm that helps organizations transform through strategy, consulting, technology and operations. It combines deep industry expertise with advanced capabilities in cloud, AI, security and digital services to design, build and run scalable solutions. Accenture works with clients across industries to prioritize business strategy, technology readiness and organizational readiness to accelerate value. The company is known for its large global delivery network and partnerships with major technology providers to support end-to-end change from strategy to implementation.
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