SeviceNow Desk Manager

Example Corp(28 days ago)

Stuttgart, GermanyOnsiteFull TimeManager$105,300 - $190,350Information Technology

About this role

The ServiceNow Desk Manager (Genesys ACD-IVR System) is a senior IT leadership role overseeing the service desk organization that supports telephony and IT service management platforms in a classified government environment. The position requires an experienced, cleared U.S. citizen to operate within organizational policies and security standards while aligning service delivery with broader IT objectives.

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Required Skills

Genesys ACD
IVR
ServiceNow
Automation
Workflow Design
Incident Management
Reporting
Team Leadership
SLA Management
ITIL

+6 more

Qualifications

US Citizenship
Top Secret Clearance
Ability to Obtain TS/SCI
DoD 8570 IAT Level II (Security+/CASP/etc)
Bachelor’s Degree in Information Technology or Computer Science (or equivalent experience)
ITIL Foundation (preferred)
Genesys Certified Professional (GCP) (preferred)
ServiceNow Certified System Administrator (preferred)

About Example Corp

leidos.com

Acquia is a digital experience company built around Drupal that provides cloud hosting, content management, personalization, and marketing tools to help organizations build and operate large, secure websites and applications. Its platform combines Acquia Cloud and site-management services with capabilities for digital asset management, personalization and customer engagement, security, and professional support. Founded by Dries Buytaert (the creator of Drupal), Acquia positions itself as an enterprise-grade partner for organizations that want to leverage open-source Drupal at scale. Its customers include government agencies, media companies, and large enterprises that need scalable, secure digital experiences.

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