SMB Client Success Director

Wellhub(1 day ago)

HybridFull TimeDirector$151,479 - $202,450 (estimated)Customer Success

About this role

Wellhub is a workplace-wellness platform connecting employees to fitness, mindfulness, therapy, nutrition, and sleep resources. The Client Success Director (SMB) will lead the SMB Customer Success strategy in São Paulo, shaping and scaling the team to drive engagement, adoption, and retention across a strategic, fast-growing market.

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Required Skills

Customer Engagement
Retention Strategies
Team Leadership
Onboarding
Data Analysis
Communication
Stakeholder Management
Product Collaboration
Churn Reduction
Workshop Facilitation

+1 more

Qualifications

Continuous Improvement Certification
Agile Certification
Customer Success Certification

About Wellhub

wellhub.com

Wellhub (formerly Gympass) is a corporate wellbeing platform that gives employers a single subscription to connect employees with fitness, mindfulness, nutrition, sleep and broader wellness resources. It aggregates in‑person partners (gyms and studios) and digital content and programs so teams can access classes, coaching and self‑care tools in one place. Employers use Wellhub to support employee health, engagement and productivity while simplifying benefits administration and wellbeing offerings.