Software Engineer - Forecasting & Scheduling
Assembled(1 month ago)
About this role
Assembled is a platform that combines human support agents and AI to enhance customer service operations. The company develops sophisticated forecasting, scheduling, and MLOps tools to optimize support team performance, supporting large-scale support operations with a focus on machine learning and automation.
Required Skills
- Python
- Pandas
- SciPy
- Seaborn
- Machine Learning
- Forecasting
- Scheduling
- MLOps
- Data Pipelines
- Algorithmic
About Assembled
www.assembled.comAssembled is an innovative support operations platform designed to enhance customer service through advanced workforce management and AI-driven solutions. The platform enables businesses to effectively manage omnichannel staffing, track agent and BPO performance, and automate customer interactions across various channels including chat, email, and voice. Leading brands leverage Assembled's tools to optimize their support processes, ultimately driving efficiency and improving customer experiences. The platform is tailored to support both human agents and AI counterparts, making it a versatile solution for modern customer service teams.
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