Technical Support Specialist
Assembled(4 days ago)
About this role
Assembled is a platform that integrates AI and human support to deliver exceptional customer service at scale. The company is seeking support team members who are versatile, customer-focused, and technically skilled to build a world-class support organization and enhance customer success.
Required Skills
- SQL
- APIs
- Customer Support
- Troubleshooting
- Debugging
- Web Technologies
- SaaS
- Cloud Computing
- AI
- Support Operations
About Assembled
www.assembled.comAssembled is an innovative support operations platform designed to enhance customer service through advanced workforce management and AI-driven solutions. The platform enables businesses to effectively manage omnichannel staffing, track agent and BPO performance, and automate customer interactions across various channels including chat, email, and voice. Leading brands leverage Assembled's tools to optimize their support processes, ultimately driving efficiency and improving customer experiences. The platform is tailored to support both human agents and AI counterparts, making it a versatile solution for modern customer service teams.
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