Software Support Analyst
Global Payments(1 month ago)
About this role
A Help Desk Technician at Global Payments provides first-line technical support to end users of payment and merchant systems, handling incident intake and ticket logging to ensure timely technical assistance. The role supports desktop, POS terminals, and company-managed systems while coordinating with internal technical teams to help maintain service availability and client relationships.
Required Skills
- Help Desk
- POS Terminals
- Technical Support
- Ticketing
- Desktop Support
- System Monitoring
- Communication
- Problem Solving
- Analytical
Qualifications
- High School Diploma
- Bachelor's Degree
- Computer Science Degree
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