POS Support, Sr Associate - Positouch

Shift4(15 days ago)

Atlanta, GA, Tampa, FL, Center Valley, PA, Morrisville, NC, Las Vegas, NVOnsiteFull TimeMedior$126,191 - $167,008 (estimated)Customer Support

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About this role

The Positouch POS Support Associate provides technical support for Positouch point-of-sale systems and credit card terminals. The role diagnoses, troubleshoots, and resolves customer issues across phone, email, chat, and ticket channels while maintaining high customer service standards. Associates work with internal teams to improve terminal and system performance and support merchant satisfaction.

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Required Skills

Technical Support
Troubleshooting
Customer Service
Call Handling
POS Equipment
Terminals
Communication
Problem Solving
Multitasking
Microsoft Office

Qualifications

High School Diploma or Equivalent

About Shift4

shift4.com

Shift4 is a global leader in integrated payment processing and commerce technology, delivering secure payment solutions for businesses of all sizes. Its platform combines payment processing, point‑of‑sale systems, e‑commerce and mobile payments with security features like point‑to‑point encryption, tokenization and EMV support. Founded in 1999 by Jared Isaacman and headquartered in Center Valley, PA, Shift4 serves customers across the U.S., Canada and Europe. The company operates as Shift4 Payments, Inc., publicly traded under the ticker FOUR.

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