Solutions Engineer – New York

A Solutions Engineer at Giga in New York collaborates with sales, product, and engineering teams to operationalize AI agents for large B2C companies, enhancing customer experience and support operations. This role entails managing complex pre-sales strategies, solution architecture, and implementation, while building trusted relationships with senior stakeholders. The ideal candidate is experienced in enterprise SaaS, has strong technical and communication skills, and is comfortable navigating early-stage, high-growth environments. Key responsibilities include driving customer expansion, influencing product direction, and contributing to the development of team best practices.