Specialist, Cust Rsrch II
Freedom Mortgage(1 month ago)
About this role
The Specialist, Cust Rsrch II at Freedom Mortgage supports customer care by handling borrower account research and correspondence. The role focuses on investigating complex borrower issues and working with internal teams to ensure accurate case resolution and customer satisfaction. It operates within a mortgage servicing environment and supports both Customer Care and Origination functions.
Required Skills
- Research
- Customer Correspondence
- Credit Review
- Payoff Processing
- Dispute Resolution
- Escalation Handling
- Written Communication
- Problem Solving
- Time Management
- Detail Orientation
+1 more
Qualifications
- Some College
- Associates Degree
About Freedom Mortgage
freedommortgage.comWe can help you buy a home, get cash from your home’s equity, or refinance. We provide exceptional mortgage servicing to more than 2.7 million homeowners!
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