Specialist - Incident Management
Accelya(21 days ago)
About this role
Accelya is seeking an Incident Management Specialist to monitor, classify, and resolve IT incidents, ensuring minimal operational impact through effective coordination and communication. The role involves analyzing incident trends, contributing to process improvements, and supporting the IT team with incident tracking and documentation in a hybrid work environment in Bogota.
Required Skills
- ITIL
- ServiceNow
- Remedy
- Incident Management
- Troubleshooting
- Communication
- Problem Solving
- Monitoring Tools
- Analytical Skills
- IT Support
About Accelya
accelya.comTake control of your retailing journey with Accelya's open modular platform. Trusted by 200+ leading airlines worldwide.
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