Specialist, Premium Support (Japanese)
Airbnb
About this role
Airbnb is hiring a full-time CS Specialist, Premium Support based in Japan to provide dedicated support to its community, with focus on high-touch segments such as Luxury. The role sits within Community Support and involves ownership of premium customer relationships and evolving responsibilities to meet business needs.
Skills
About Airbnb
airbnb.comAirbnb is a global travel marketplace that connects people seeking short-term lodging and local experiences with hosts who list unique homes, apartments, boutique stays, and activities. Beyond accommodations, it offers curated “Experiences” (tours, classes, guided activities) and tools for hosts such as pricing, calendar management, secure payments, and protection programs. Travelers choose Airbnb for its wide selection of distinctive listings, community reviews and trust-and-safety features, and a convenient booking platform available worldwide.
Recent company news
BritannicaAirbnb
3 weeks ago
MarketBeatAirbnb, Inc. $ABNB Shares Purchased by Banco Bilbao Vizcaya Argentaria S.A.
2 days ago
InvestopediaHow Airbnb Works for Hosts, Guests, and the Company Itself
1 month ago
The Motley FoolBest Travel & Tourism Stocks for 2026 and How to Invest
1 day ago
Airbnb NewsroomAirbnb Q3 2025 financial results
Nov 6, 2025
About Airbnb
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Airbnb.
Salary
$45k – $62k
per year