Specialist, Premium Support (Japanese)
Airbnb(19 days ago)
About this role
Airbnb is hiring a full-time CS Specialist, Premium Support based in Japan to provide dedicated support to its community, with focus on high-touch segments such as Luxury. The role sits within Community Support and involves ownership of premium customer relationships and evolving responsibilities to meet business needs.
Required Skills
- Customer Service
- Case Management
- Communication
- Problem Solving
- Empathy
- Active Listening
- Multitasking
- Stakeholder Engagement
- CRM
- Google Suite
+2 more
About Airbnb
airbnb.comAirbnb is a global travel marketplace that connects people seeking short-term lodging and local experiences with hosts who list unique homes, apartments, boutique stays, and activities. Beyond accommodations, it offers curated “Experiences” (tours, classes, guided activities) and tools for hosts such as pricing, calendar management, secure payments, and protection programs. Travelers choose Airbnb for its wide selection of distinctive listings, community reviews and trust-and-safety features, and a convenient booking platform available worldwide.
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