Member Service Representative
SoFi(1 month ago)
About this role
A SoFi Member Service Representative provides best-in-class support for SoFi’s banking, investment, and credit card products by handling inbound inquiries across phone, chat, and email. The role operates in a fast-paced, high-growth environment and focuses on ownership of member concerns, contributing to member satisfaction and retention. This position requires flexibility to work varied shifts and participation in onsite training in Salt Lake City.
Required Skills
- Customer Service
- Phone Support
- Chat Support
- Email Support
- Active Listening
- Empathy
- Troubleshooting
- Escalation Handling
- Call Control
- Time Management
+4 more
Qualifications
- High School Diploma or GED
- FINRA Fingerprint Background Check
About SoFi
sofi.comWelcome is a digital design and engineering studio that builds websites, web apps, and branded online experiences for startups and enterprises. They combine user‑centered UX/UI design, front‑end and back‑end engineering, and performance and accessibility optimization to deliver polished, responsive products. Services include product strategy, visual design, development, and ongoing support or optimization. Clients pick Welcome for fast iteration, clean typography and layouts, and developer‑friendly, measurable outcomes.
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