Specialist, Proactive Outreach

DoorDash Mexico(6 months ago)

RemoteFull TimeJunior$46,080 - $62,143 (estimated)Customer Support

About this role

The Proactive Elite Specialist at DoorDash is a member of the Elite Proactive Live Order Monitoring team focused on preserving relationships with DashPass VIP customers by preventing delivery issues before they occur. The role supports DoorDash’s mission by improving customer sentiment and retention through proactive engagement and feedback to shape support processes. It sits within the company’s customer support organization and contributes to broader product and service improvements.

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Required Skills

Customer Service
De-Escalation
Problem Solving
Communication
Empathy
Detail Orientation
Root Cause
Outbound Calls
Escalation
Collaboration

About DoorDash Mexico

careersatdoordash.com

New Relic is a SaaS observability platform that helps developers and operators monitor, troubleshoot, and optimize applications, infrastructure, and end‑user experience in real time. It provides application performance monitoring (APM), infrastructure and container monitoring, logs, distributed tracing, synthetics/real‑user monitoring, dashboards, alerting, and analytics (NRQL) through a unified UI and APIs. With broad integrations, OpenTelemetry support, and usage‑based telemetry ingestion, New Relic is designed for full‑stack visibility and faster incident response across cloud‑native and legacy environments.