Customer Service (Hybrid)
SimplePractice
About this role
A Customer Success Specialist (Product Specialist) at SimplePractice provides front-line support to practitioners using the platform, handling inbound phone calls, chat, and email to help customers adopt and use the product. The role focuses on delivering excellent customer experience, troubleshooting product questions, and supporting onboarding for trial users while collaborating with internal teams.
Skills
Qualifications
About SimplePractice
simplepractice.comSimplePractice is a HIPAA‑compliant EHR and practice management platform built for therapists and other health & wellness professionals. Used by 225,000+ clinicians, it centralizes scheduling, documentation, billing and insurance claims, secure telehealth, and a client portal across web and mobile. The product emphasizes ease of use, data security, and integrations to help solo practitioners and small practices manage appointments, notes, payments, and compliance, with a free trial to get started.
Recent company news
Built InSimplePractice Careers, Perks + Culture
Jul 12, 2021
Fierce HealthcareSimplePractice expands into psychiatry with prescription management tool
Aug 2, 2024
Business WireSimplePractice and Lucet Announce Strategic Agreement to Boost Access to Behavioral Healthcare
Dec 6, 2023
CNBCVista Equity Partners says its 'agentic factory' is reinventing the way companies use AI
Jan 6, 2026
Los Angeles TimesHonoree: Carla Bedrosian
Mar 15, 2025
About SimplePractice
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for SimplePractice.
Salary
$14k – $17k
per year
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