Customer Service (Hybrid)
SimplePractice(7 days ago)
About this role
A Customer Success Specialist (Product Specialist) at SimplePractice provides front-line support to practitioners using the platform, handling inbound phone calls, chat, and email to help customers adopt and use the product. The role focuses on delivering excellent customer experience, troubleshooting product questions, and supporting onboarding for trial users while collaborating with internal teams.
Required Skills
- Customer Support
- Troubleshooting
- Live Chat
- Email Support
- Phone Support
- Onboarding
- Problem Solving
- Prioritization
- Zendesk
- Google Workspace
+4 more
Qualifications
- Bachelor's Degree
About SimplePractice
simplepractice.comSimplePractice is a HIPAA‑compliant EHR and practice management platform built for therapists and other health & wellness professionals. Used by 225,000+ clinicians, it centralizes scheduling, documentation, billing and insurance claims, secure telehealth, and a client portal across web and mobile. The product emphasizes ease of use, data security, and integrations to help solo practitioners and small practices manage appointments, notes, payments, and compliance, with a free trial to get started.
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