Specialist, Retention
Cogeco Connexion(8 days ago)
About this role
The Retention Specialist role is a remote, customer-facing position at Cogeco that focuses on building customer loyalty through effective communication, problem resolution, and sales. The role involves handling customer inquiries related to service downgrades or disconnections, promoting products, and ensuring high-quality service while meeting performance targets.
Required Skills
- Customer Service
- Negotiation
- Sales
- Communication
- Troubleshooting
- Data Entry
- Problem Solving
- Telecom Knowledge
- Conflict Resolution
- Relationship Building
Qualifications
- High School Diploma
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