Principal PS Consultant - Workforce Engagement Management

United States - Genesys Cloud Services, Inc.(2 months ago)

HybridFull TimeSenior$104,700 - $194,300Professional Services

About this role

The Principal PS Workforce Engagement Management (WEM) Consultant at Genesys partners with customers and internal teams to implement and optimize the WEM suite. The role supports organizations in achieving operational excellence through workforce solutions that enhance efficiency, engagement, and performance while contributing to Genesys’ AI-powered customer experience platform.

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Required Skills

Workforce Management
Workforce Engagement
Contact Center
Change Management
Agile Methodologies
Stakeholder Management
Data Analysis
Presentation Skills
Program Management
Communication

Qualifications

Bachelor's Degree in Computer Science, Engineering, or related field
Master's Degree (preferred)

About United States - Genesys Cloud Services, Inc.

genesys.com

Rocket is a performance optimization tool designed to enhance website loading speed and overall user experience. By automatically optimizing scripts and implementing lazy loading technologies, it ensures that essential content is prioritized while reducing unnecessary resource loading. The platform is particularly beneficial for developers looking to improve site speed on both mobile and desktop, leading to increased engagement and better search engine rankings. Rocket's solutions are known for their ease of integration and effectiveness in boosting website performance metrics.

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