Sr Director, CTSS Operations
Cengage Group(13 days ago)
About this role
The Sr Director, CTSS Operations, at Cengage Group leads the customer and technical support service operations. They focus on delivering exceptional customer support experiences, improving operational efficiency, and driving support process innovations across the organization. The role involves collaboration across various departments to enhance support systems and customer satisfaction.
Required Skills
- CRM
- Support Technology
- Data Analysis
- Automation
- Knowledge Management
- Customer Support
- Product Feedback
- Leadership
- Support Operations
- Self-Service
About Cengage Group
cengagegroup.comWe are a global education technology company serving millions. Provides quality digital products and services to equip students with skills needed to be job ready.
View more jobs at Cengage Group →Apply instantly with AI
Let ApplyBlast auto-apply to jobs like this for you. Save hours on applications and land your dream job faster.
More jobs at Cengage Group
Similar Jobs
Sr Manager, Lot Operations - Manheim Maryland
CAI Cox Automotive Corp Svcs., LLC(1 month ago)
Customer Operations Representative (6 months FTC)
carwow(1 month ago)
Sr. Analyst - Customer Support/Operations
NATIONAL(2 months ago)
Sales Operations Manager
Coates Group(16 days ago)
Operations Manager
Clinical Careers Page(4 days ago)
Operations Manager
Clinical Careers Page(6 days ago)