Sr. Director, Customer Experience
Splice(1 month ago)
About this role
The Director of Customer Experience at Splice leads the company's efforts to shape how creators interact with and feel about the product, reporting to the SVP of Product. This role defines the CX vision, champions the customer voice across the organization, and drives strategic programs that improve satisfaction, retention, and long-term growth. The director also builds and scales CX operations and insights programs to inform product and business decisions.
Required Skills
- Customer Experience
- CX Strategy
- Support Operations
- Customer Insights
- Data Analysis
- Stakeholder Management
- Team Building
- CRM
- Workflow Optimization
- Self Service
+4 more
Qualifications
- Bachelor's Degree in Relevant Field
- Advanced Degree Preferred
About Splice
splice.comSplice is a music-production platform that provides access to millions of high-quality, royalty-free samples, loops, presets, FX and soundpacks from top artists, labels, and sound designers. It combines a searchable subscription sample library with workflow tools — like cloud-backed project syncing, DAW integration, collaboration features, and plugin offerings (including rent-to-own models) — to streamline creation and sharing. Producers, composers, and sound designers use Splice for fast access to professional sounds, versioned project backups, and a community-driven marketplace for sounds and tools.
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