Sr. Director of Onboarding and Professional Services - Internal

Togetherwork(5 days ago)

HybridFull TimeDirector$207,207 - $272,407 (estimated)Professional Services

About this role

The Director of Customer Onboarding & Professional Services at Togetherwork leads delivery of customer onboarding and implementation services and owns the end-to-end onboarding operating model to ensure new customers achieve time-to-value quickly and with minimal risk. The role focuses on scaling high-volume onboarding operations while maintaining customer experience to drive adoption and long-term retention.

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Required Skills

Onboarding
Professional Services
Capacity Planning
Operational Rigor
Risk Management
Team Leadership
Cross-Functional Collaboration
Data-Driven Decisions
Process Improvement
Customer Empathy

About Togetherwork

togetherwork.com

Togetherwork provides integrated software and financial solutions for communities, associations, and mission-driven organizations. Its platform combines community and operations tools with payments, fundraising and financial administration to help groups centralize workflows and revenue. Togetherwork’s goal is to simplify back‑office work, boost member engagement, and improve reporting and impact tracking. Organizations use it to replace fragmented systems with a single platform tailored to community needs.