Sr. IT Service Desk Specialist

Protective(1 month ago)

HybridFull TimeSenior$112,072 - $150,783 (estimated)Information Technology

About this role

The Senior IT Service Desk Specialist provides advanced technical support to internal staff, consultants, offshore resources, and external partners at Protective Life’s Chesterfield, MO location. The role combines phone-based help desk work with onsite responsibilities such as new hire technology onboarding, meeting room A/V support, and hardware/software lifecycle tasks. It is positioned within the Core Services IT team and includes participation in an on-call rotation with occasional evening, weekend, and holiday work. The specialist is expected to act as a subject matter resource and mentor for other team members.

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Required Skills

Technical Support
Troubleshooting
Ticketing Systems
Onsite Support
Hardware Support
Software Support
Network Support
Technology Onboarding
Audio Video Support
Inventory Management

+21 more

Qualifications

Associate Degree in Computer Technology
Relevant IT Certification
4-6 Years Technical Support Experience

About Protective

protective.com

Protective is a U.S. insurance company that helps individuals and families protect their financial future through life insurance and annuity products. It offers a range of solutions — including term and permanent life policies and annuities for retirement income and estate planning — sold directly and through financial professionals. Protective also provides online account management, claims and payment services, and resources for beneficiaries and advisors. Customers rely on the company for affordable, practical protection and retirement-focused financial solutions.