Service Desk Analyst l (Remote)

RedHelm(5 months ago)

OnsiteFull TimeMedior$66,448 - $90,019 (estimated)IT / Service Desk

About this role

A Service Desk Analyst I at RedHelm provides reliable desktop and server support to clients across phone, email, and in-person channels. The role supports technical research and improvement initiatives and helps maintain compliance with system standards and client requirements. Ideal candidates are customer-focused, eager to learn, and committed to sustaining operational integrity and service quality.

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Required Skills

Desktop Support
Server Support
Troubleshooting
Documentation
Active Directory
Virtualization
Microsoft 365
Endpoint Security
Group Policy
Networking

+8 more

Qualifications

Bachelor's Degree
Associate's Degree
Equivalent IT Experience
CompTIA A+
CompTIA Network+

About RedHelm

redhelm.com

RedHelm provides complete, coordinated technology and cybersecurity solutions from a single trusted partner. They deliver expert, end-to-end support designed to streamline operations, reduce risk, and keep businesses secure. Organizations engage RedHelm for integrated managed IT and security services — from risk assessments and threat detection to incident response and strategic guidance — to strengthen resilience across their environments.