Sr Manager, Customer Experience

Point Digital Finance, Inc.(10 days ago)

HybridFull TimeSenior$85,000 - $105,000Customer Support

About this role

Point is seeking a senior leader to oversee their Customer Experience team in Manila, focusing on supporting homeowners, ensuring service quality, and contributing to revenue growth. The role involves leading a large, high-volume support organization during a transition from BPO to in-house operations, with a strong emphasis on data-driven management and collaboration with sales teams.

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Required Skills

Customer Support
Leadership
Data Analysis
SLA Management
Customer Experience
Team Management
Support Operations
Sales Support
Communication
Process Improvement

About Point Digital Finance, Inc.

point.com

Point is a fintech company that helps homeowners tap their home equity through Home Equity Investments (HEI) and HELOC products. Its HEI lets homeowners receive cash now in exchange for a share of future home value changes, and its HELOC offers revolving credit—both designed to provide flexible access to equity (offers up to ~$600k) with options that can avoid monthly principal/interest payments or income-verification requirements. Headquartered in Palo Alto, Point positions itself as an alternative to traditional home loans, emphasizing a streamlined digital experience and flexible terms for homeowners.

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