Customer Experience Supervisor - Sr. (Hybrid, Mexico City)
OpenTable(11 days ago)
About this role
OpenTable is seeking a visionary leader to oversee customer experience initiatives by leveraging data insights and AI tools, building and leading a high-performing team, and driving continuous innovation and improvement in customer satisfaction.
Required Skills
- Data Analysis
- AI Tools
- Leadership
- Customer Experience
- Quality Assurance
- Analytics
- Team Building
- Process Improvement
- Communication
- Innovation
Qualifications
- 3-4 years of supervisory experience
- 1+ years in a QA role or similar
- Experience with AI tools in CX
About OpenTable
opentable.comOpenTable is an online restaurant discovery and reservation platform that lets diners book tables in real time, read fellow diners’ reviews, and earn points toward future meals. For restaurants it provides reservation and guest-management tools to optimize seating, bookings, and front-of-house operations. The service is available globally via web and mobile apps and covers a wide range of dining options from casual to fine dining. Diners use OpenTable for convenience and rewards; restaurants use it to increase covers and streamline operations.
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