Customer Experience Advocate
Credit Genie(1 month ago)
About this role
As a Customer Experience Advocate at Credit Genie, you will be the primary point of contact for customers, providing empathetic and compliant support across financial products and services. Responsibilities include resolving customer inquiries, adhering to service-level expectations, documenting interactions in Zendesk, and collaborating with team members to enhance service quality. The role demands strong communication skills, the ability to manage multiple cases simultaneously, and adherence to regulatory standards in a fast-paced financial services environment.
Required Skills
- Customer Support
- Issue Resolution
- Troubleshooting
- Professional Communication
- Empathetic Support
- SLA Adherence
- Documentation
- Record Keeping
- CRM Management
- Zendesk
+12 more
Qualifications
- Bachelor’s degree from an accredited institution required.
About Credit Genie
www.creditgenie.comCredit Genie is a financial technology company that provides a mobile app designed to offer cash advances, termed "Cash Boosts," to users in need of quick financial relief. With no interest rates, credit checks, or late fees, users can access up to $150 instantly, making it a convenient solution for those facing unexpected expenses. The app also features a money management tool that helps users track spending and manage their finances effectively. Founded to assist individuals in bridging the gap until their next payday, Credit Genie stands out for its commitment to user-friendly services and exceptional security measures.