Customer Experience Advocate

Credit Genie

2 months ago

4.1 on Glassdoor

Plymouth Meeting, PA

Onsite

Full Time

Junior

2 applicants

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About this role

As a Customer Experience Advocate at Credit Genie, you will be the primary point of contact for customers, providing empathetic and compliant support across financial products and services. Responsibilities include resolving customer inquiries, adhering to service-level expectations, documenting interactions in Zendesk, and collaborating with team members to enhance service quality. The role demands strong communication skills, the ability to manage multiple cases simultaneously, and adherence to regulatory standards in a fast-paced financial services environment.

Skills

Qualifications

Bachelor’s degree from an accredited institution required.

About Credit Genie

www.creditgenie.com

Credit Genie is a financial technology company that provides a mobile app designed to offer cash advances, termed "Cash Boosts," to users in need of quick financial relief. With no interest rates, credit checks, or late fees, users can access up to $150 instantly, making it a convenient solution for those facing unexpected expenses. The app also features a money management tool that helps users track spending and manage their finances effectively. Founded to assist individuals in bridging the gap until their next payday, Credit Genie stands out for its commitment to user-friendly services and exceptional security measures.