Sr. Renewals Specialist

Klaviyo(6 days ago)

HybridFull TimeSenior$80,000 - $120,000Customer Success

About this role

A Senior Renewals Specialist at Klaviyo focuses on driving timely contract renewals and supporting customer retention and expansion across the Klaviyo platform. The role is part of the global renewals team and works closely with Customer Success and Growth to align on customer value and renewal outcomes.

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Required Skills

Renewals
Account Management
Customer Engagement
Collaboration
Forecasting
Reporting
Process Improvement
CRM
Analytics
Negotiation

+2 more

About Klaviyo

klaviyo.com

Klaviyo is a B2C CRM and marketing automation platform that unifies AI-powered email and SMS to help ecommerce brands drive growth and retention. It uses customer data, advanced segmentation, and automation flows to deliver personalized, omnichannel experiences across email, SMS, WhatsApp, and more — including AI-driven capabilities via K:AI Agents. Klaviyo emphasizes measurable results with analytics, testing, and integrations with major ecommerce platforms to boost revenue and lifetime value. Companies use it to build targeted lifecycle campaigns, personalized messaging, and data-driven retention strategies at scale.