Sr, Specialist, Account Management (PSAO Support)

RGH Enterprises, LLC(29 days ago)

OnsiteFull TimeJunior$57,000 - $81,600Customer Service / Account Management

About this role

The Customer Care Account Management Representative is the primary point of contact for 6,000+ independent pharmacies, VIP buying groups, and hospital systems, handling Product & Solutions and PSAO-related inquiries. The role supports pharmacy back-office operations and managed care questions in a high-volume environment through phone, intake forms, and live chat. It focuses on maintaining strong customer relationships and acting as a liaison between customers, sales, and PSAOs.

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Required Skills

Customer Service
Account Management
Managed Care
PBM Contracting
Pharmacy Operations
Claim Adjudication
PSAO Support
Communication
De-escalation
Troubleshooting

+2 more

About RGH Enterprises, LLC

rghproducts.com

RGH Products is a locally owned office supply company based in Baltimore, specializing in the remanufacturing of toner cartridges. With over 30 years of experience, RGH is committed to providing high-quality, sustainable printing solutions for its customers while positively impacting the local community. The company aims to deliver exceptional service and environmentally friendly products to meet the needs of businesses in the Baltimore area.

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