Assurant
The Senior Workforce Analyst ensures enterprise contact center operations meet contractual SLAs across multiple sites, including vendor partners, by serving as the central point for communication during system outages and BCP events. They provide high-level status updates to leadership, influence operational cost and efficiency through staffing and occupancy recommendations, and align SLA priorities and strategy with operational partners.
A leading global protection company that safeguards and services connected devices, homes, and automobiles in collaboration with the world’s top brands.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Assurant.
Assurant didn’t post a salary, so this is our estimate from similar listings.