Staff AI Engineer - USA
Podium(1 month ago)
About this role
A Staff AI Engineer at Podium will design and scale an AI Agent platform that autonomously handles high-volume customer interactions across voice, SMS, and chat. The role focuses on building software and infrastructure to improve automation, appointment booking, and customer service for local businesses. This position involves cross-functional collaboration in a fast-paced environment to deliver production-quality systems that drive measurable business outcomes.
Required Skills
- AI Agents
- Distributed Systems
- APIs
- Infrastructure
- Observability
- Monitoring
- Python
- Go
- Elixir
- Prompt Design
+6 more
About Podium
podium.comPodium is an AI-powered lead generation and customer interaction platform that helps local and multi-location businesses capture, qualify, and convert more leads through conversational messaging and automation. It centralizes customer communications (text, webchat, and a unified inbox), automates follow‑ups and lead routing, and includes tools for managing reviews and payments. Companies use Podium to speed responses, improve local reputation, and drive higher conversion and revenue from inbound leads.