Staff Platform Manager - Agent Products and Intelligence Platforms
Airbnb(21 days ago)
About this role
Airbnb is hiring a Staff Platform Manager within Community Support’s Platform and Experience organization to advance agent-facing and horizontal AI capabilities. The role focuses on shaping and delivering scalable intelligent platforms that improve how customer support agents operate and enhance the overall support experience. It operates within a cross-functional environment supporting millions of guests and hosts globally.
Required Skills
- Product Management
- Platform Strategy
- AI Platforms
- Machine Learning
- RAG
- Roadmapping
- OKRs
- Experimentation
- Metrics Analysis
- Cross-Functional Leadership
+5 more
About Airbnb
airbnb.comAirbnb is a global travel marketplace that connects people seeking short-term lodging and local experiences with hosts who list unique homes, apartments, boutique stays, and activities. Beyond accommodations, it offers curated “Experiences” (tours, classes, guided activities) and tools for hosts such as pricing, calendar management, secure payments, and protection programs. Travelers choose Airbnb for its wide selection of distinctive listings, community reviews and trust-and-safety features, and a convenient booking platform available worldwide.
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