Staff Technical Support Engineer

Druva(1 month ago)

RemoteFull TimeSenior$105,000 - $147,000Technical Support

About this role

This role is a Senior Technical Support Engineer on Druva's Global Customer Support/Product Support team, responsible for providing technical support for Druva products and ensuring customer success and satisfaction. The engineer collaborates across support, engineering, solutions delivery, sales, and product management to deliver superior service and drive long-term customer loyalty. The position supports resolving complex technical issues in cloud and on-premises environments and contributes to knowledge capture, product quality, and customer-facing documentation.

View Original Listing

Required Skills

Troubleshooting
Root Cause
Log Analysis
Knowledge Management
Issue Escalation
Remote Support
Case Management
SLA Management
Backup Recovery
Operating Systems

+23 more

Qualifications

Bachelor's Degree (Preferred Technical Field)
VMware Certified Professional
NUTANIX Enterprise Administrator

About Druva

druva.com

Druva is a cloud-native, fully managed SaaS platform—branded as the Data Security Cloud—that delivers enterprise backup, recovery, and comprehensive data security. It unifies data protection, cyber response, and rapid ransomware recovery across endpoints, cloud apps, and data centers, and leverages AI to speed detection, investigation, and recovery. Organizations adopt Druva for a scalable, globally managed alternative to on‑prem infrastructure that simplifies operations and strengthens cyber resilience.