Technical Support Engineer II
Federato
About this role
The Level 2 Support Engineer at Federato is part of the Support Engineering team responsible for resolving moderately complex technical issues and improving customer outcomes on the Federato platform. The role handles escalations from L1, collaborates with Product and Engineering teams, and contributes to the internal knowledge base. The engineer helps ensure customers receive timely, accurate technical help while supporting onboarding, growth, and operational stability.
Skills
About Federato
federato.aiFederato is an AI-powered RiskOps platform for property & casualty and specialty insurers that gives underwriters real‑time feedback to prioritize and quote the highest‑value business. The platform combines automated risk scoring, portfolio analytics, and prescriptive guidance to streamline underwriting decisions and enforce consistent rules across workflows. Federato integrates with insurer systems to surface exceptions, speed quotes, and improve portfolio performance. Insurers use it to reduce manual work, increase accuracy, and make data‑driven underwriting decisions.
Recent company news
Carrier ManagementFederato Launches Tech to Tackle Underwriter Fears of Falling Behind
Oct 30, 2025
Business WireFederato Raises $100 Million Series D Led by Growth Equity at Goldman Sachs Alternatives
Nov 18, 2025
Crowdfund InsiderFederato’s Will Ross is Uberizing Insurance
4 weeks ago
The SaaS NewsFederato Raises $100 Million in Series D
Nov 19, 2025
Reinsurance NewsFederato raises $100m Series D to accelerate global expansion
Nov 19, 2025
About Federato
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Federato.
Salary
$100k – $120k
per year
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