Technical Support Engineer II
Federato(1 month ago)
About this role
The Level 2 Support Engineer at Federato is part of the Support Engineering team responsible for resolving moderately complex technical issues and improving customer outcomes on the Federato platform. The role handles escalations from L1, collaborates with Product and Engineering teams, and contributes to the internal knowledge base. The engineer helps ensure customers receive timely, accurate technical help while supporting onboarding, growth, and operational stability.
Required Skills
- SQL
- Troubleshooting
- Customer Communication
- Documentation
- Escalation
- Scripting
- Data Validation
- Configuration
- Mentoring
- Workflow Troubleshooting
+1 more
About Federato
federato.aiFederato is an AI-powered RiskOps platform for property & casualty and specialty insurers that gives underwriters real‑time feedback to prioritize and quote the highest‑value business. The platform combines automated risk scoring, portfolio analytics, and prescriptive guidance to streamline underwriting decisions and enforce consistent rules across workflows. Federato integrates with insurer systems to surface exceptions, speed quotes, and improve portfolio performance. Insurers use it to reduce manual work, increase accuracy, and make data‑driven underwriting decisions.
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