Staff User Researcher, Control Center
Flex(29 days ago)
About this role
The Staff User Researcher at Flex will lead research efforts to shape a new zero-to-one product that improves the rent payment experience for underserved consumers. This role supports the company’s mission to expand renter financial flexibility by producing customer insights that inform product and business strategy. It’s a senior, cross-functional position in a fast-growing fintech environment working closely with product, design, and business teams.
Required Skills
- Product Collaboration
- Research Roadmap
- Usability Testing
- Surveys
- Qualitative Research
- Quantitative Research
- Stakeholder Communication
- Data Analysis
- Knowledge Management
- Mentoring
About Flex
flex.comNew Relic is a cloud-based observability platform that helps engineering and operations teams monitor, troubleshoot, and optimize software and infrastructure in real time. It ingests telemetry — metrics, logs, traces, events, and synthetics — via agents and integrations and unifies that data into dashboards, alerts, and a query language (NRQL) for full‑stack visibility across applications, services, containers, and cloud resources. New Relic One bundles APM, infrastructure monitoring, distributed tracing, logging, synthetics, and incident response workflows with integrations for major cloud providers and developer tools. Teams choose New Relic for its rich instrumentation, analytics, and real‑time troubleshooting capabilities at scale.