Strategic Analyst
Global Payments(4 years ago)
About this role
A Workforce Planning Specialist at Global Payments supports call-center operations within the payments technology environment by maintaining scheduling systems and analyzing call data. The role helps ensure staffing readiness and service level adherence across customer service teams. It operates within a global payments platform serving merchants and financial institutions.
Required Skills
- Forecasting
- Scheduling
- Reporting
- Data Analysis
- Workforce Management
- Call Monitoring
- Excel
- Access
- IEX
- Avaya
+1 more
Qualifications
- High School Diploma
- Associate's Degree
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