Supervisor - GI Call Center

Medical Care of Boston Management Corporation(1 month ago)

OnsiteFull TimeManager$56,160 - $76,960Patient Service Center

About this role

The Call Center Manager for Gastroenterology at Beth Israel Lahey Health leads the Patient Service Center, coordinating administrative operations and ensuring high-quality service delivery to patients and providers. The position provides supervision and operational oversight to support staffing, scheduling, and reporting needs across the unit.

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Required Skills

Call Center
Data Analysis
Reporting
Staff Scheduling
Staff Supervision
Training
Customer Service
Problem Solving
Microsoft Excel
Database Maintenance

+1 more

Qualifications

High School Diploma or GED
Bachelor's Degree (Preferred)

About Medical Care of Boston Management Corporation

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The Centers for Medicare & Medicaid Services (CMS) is a federal agency within the U.S. Department of Health and Human Services (HHS) that administers the nation's major healthcare programs, including Medicare and Medicaid. CMS is responsible for overseeing the healthcare system in the United States, ensuring access to high-quality healthcare services and improving health outcomes for its beneficiaries. Through its initiatives and regulations, CMS aims to provide a more transparent healthcare system and reduce costs while enhancing care delivery across the nation.

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