Supervisor, Member Service Center (Call Center) Syracuse Region
SEFCU(27 days ago)
About this role
The Member Service Center (MSC) Supervisor at Broadview FCU is a frontline leader responsible for overseeing the MSC team that serves credit union members through a call-center environment. The role focuses on maintaining service quality, supporting staff development, and ensuring operational standards are met.
Required Skills
- Supervision
- Coaching
- Escalation Management
- Performance Monitoring
- Reporting
- Call Monitoring
- Scheduling
- Quality Assurance
- Microsoft Office
- Fiserv
+3 more
Qualifications
- Associate's Degree
- Bachelor's Degree Preferred
About SEFCU
broadviewfcu.comWelcome to Broadview Federal Credit Union. Here, the big picture is all about you. Broadview is devoted to your financial well-being, the strength of our communities, and employees who deliver on the values we share.
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