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Supervisor, Patient Navigation at Loyola Medicine - ApplyBlast

Supervisor, Patient Navigation

Loyola Medicine

4 months ago

3.1 on Glassdoor

Onsite

Full Time

Senior

0 applicants

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About this role

The PNC Supervisor role involves providing administrative oversight and functional leadership for a centralized contact center serving a medical group. Responsibilities include managing daily operations, monitoring real-time metrics, ensuring compliance with regulatory standards, and supporting staff development and training. This position ensures efficient patient access and high-quality service delivery through continuous improvement initiatives.

Responsibilities

Manage daily contact center operations and call queue oversight
Monitor real-time operational metrics and adjust workflows as needed
Provide escalation support for complex patient issues and service recovery
Coordinate staffing coverage with leadership to ensure adequate support
Reinforce standardized workflows and best practices for staff

Skills

Qualifications

High School Diploma

About Loyola Medicine

loyolamedicine.org

Headquarters

Maywood, Illinois, United States

Company Size

5001-10000 employees

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Loyola Medicine is a not-for-profit health system providing comprehensive medical care across its hospitals and outpatient facilities in Illinois, including Loyola University Medical Center, Gottlieb Memorial Hospital, and MacNeal Hospital. The organization offers urgent and specialty care, telehealth visits, online scheduling, patient portal access (MyChart), and streamlined access to medical records and billing.