Supervisor, Technical Product Support (Mexico City on-site)

Entrust Limited(2 months ago)

Mexico, Mexico City, MexicoOnsiteFull TimeManager$103,294 - $137,133 (estimated)Technical Support

About this role

The Supervisor, Technical Product Support at Entrust is responsible for overseeing the support services for Payment and Identity (P&I) customers, ensuring they receive high-quality assistance from the Technical Product Support teams. This role includes managing a team of regional support technicians, assessing complex issues, and collaborating with various departments to maintain a positive customer experience while meeting Key Performance Indicators (KPIs).

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Required Skills

Leadership
Customer Support
Performance Management
Process Improvement

Qualifications

Bachelor’s Degree
4 Years Experience
Basic Microsoft Office Skills
Fluent in English and Spanish

About Entrust Limited

entrustlimited.com

Entrust is an independently-owned trust company based in Jersey, comprised of finance industry experts dedicated to providing exceptional client service. Licensed and regulated by the Jersey Financial Services Commission, the company focuses on leveraging its extensive experience and advanced technology to deliver agile and transparent services. Entrust specializes in a range of financial solutions, including trusts, foundations, and limited partnerships, with a commitment to putting clients at the heart of their operations. The company's mission is to ensure that their clients can navigate the complexities of finance with confidence and support.

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