Technical Support Engineer II

Delinea(26 days ago)

HybridFull TimeJunior$68,719 - $90,917 (estimated)Technical Support

About this role

A Technical Support Engineer II at Delinea provides post-sale technical assistance to customers and partners, focusing on troubleshooting and resolving technical issues related to identity security and IT concepts. The role requires assessing and documenting customer-reported issues, formulating resolution plans, and communicating effectively with clients. Candidates should have 1-2 years of relevant experience, strong knowledge in IT, networking, and cybersecurity, along with excellent verbal and written communication skills. This position requires in-office work three days a week in Taguig City.

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Required Skills

Technical Support
Post-Sale Support
Issue Assessment
Resolution Planning
Information Gathering
Case Investigation
Customer Communication
IT Administration
Networking Knowledge
Cloud Infrastructure

+9 more

Qualifications

Prior or current security clearance - a plus

About Delinea

delinea.com

Delinea Inc. is a leading provider of identity security and privileged access management (PAM) solutions, offering AI-driven tools that secure privileged access across organizations in real time. Their cloud-native platform provides comprehensive capabilities for managing human, machine, and AI identities, allowing users to discover identities, safeguard access, and proactively combat identity-based threats. Trusted by thousands of organizations globally, Delinea emphasizes user-friendly interfaces and seamless integration with existing workflows to enhance security without hindering productivity.