Technical Support Agent - South America
Canals(1 month ago)
About this role
The Technical Support Agent at Canals is responsible for providing fast and effective customer support to distributors using the Canals platform, ensuring a quick average response time of 1 minute. This role involves troubleshooting technical issues, guiding users through product features, and collaborating with product and engineering teams. Proficiency in tools like Zendesk, Postman, FullStory, and SQL is essential for diagnosing issues, while excellent communication skills are required to convey technical concepts clearly to non-technical users. Additionally, the agent will document resolutions and contribute to improving support processes.
Required Skills
- Technical Support
- Customer Inquiries
- Troubleshooting
- API Testing
- SQL Queries
- Customer Behavior Investigation
- Collaboration
- Documentation
- Process Improvement
- Communication Skills
+7 more
About Canals
www.canals.aiCanals is an AI-driven platform designed specifically for the distribution industry, focusing on automating sales, accounting, purchasing, and receiving tasks. By streamlining these workflows, Canals enables businesses to significantly reduce order entry times and improve operational efficiency, allowing teams to focus on more strategic initiatives. The platform supports a variety of industries, including electrical, plumbing, HVAC, and construction, and is trusted by leading distributors like United Electric and The Kendall Group. Canals stands out for its user-friendly interface, rapid implementation, and its ability to adapt and learn, resulting in continual improvement in performance.