Tier 1 Support Agent
Togetherwork(1 month ago)
About this role
The Tier 1 Support Agent is the primary customer-facing representative for a pet care software company, based in Atlanta with a hybrid schedule. This role focuses on ensuring customers feel supported and confident while contributing to overall product experience and continuous improvement. The position is an entry-level opportunity within a collaborative team environment with opportunities for internal growth.
Required Skills
- Email Support
- Chat Support
- Phone Support
- Troubleshooting
- Documentation
- Escalation
- Case Management
- Zendesk
- HubSpot
- Microsoft Teams
+2 more
About Togetherwork
togetherwork.comTogetherwork provides integrated software and financial solutions for communities, associations, and mission-driven organizations. Its platform combines community and operations tools with payments, fundraising and financial administration to help groups centralize workflows and revenue. Togetherwork’s goal is to simplify back‑office work, boost member engagement, and improve reporting and impact tracking. Organizations use it to replace fragmented systems with a single platform tailored to community needs.
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